New opening hours for East Renfrewshire Council customer services

Changes to East Renfrewshire Council’s customer service opening hours are being introduced.

Article Source: East Renfrewshire Council
Last Updated: 29 March 2017 10:30

From Monday 3 April 2017, the operating times of the customer service centres and telephone lines will change to 8.45am to 4.45pm, Monday to Friday. The payment centre opening hours will also change to 9am to 4.15pm, Monday to Friday, with credit and debit card only payments between 1pm and 2pm each day.

To reflect the changing hours, residents are being encouraged to access the council’s online services which are available 24/7 at www.eastrenfrewshire.gov.uk to:

• pay or check their council tax
• notify us of change of address for council tax
• make a rent payment
• apply for housing benefit/council tax reduction
• apply for a new waste bin or request a bulky waste collection
• pay a fixed penalty notice or parking fine
• report dog fouling, fly-tipping, graffiti, missed waste collection, potholes and other environmental issues.

Caroline Innes, Director of Corporate and Community Services, said: “We are continuously looking at our services and processes to see how they could be improved by digital technology to benefit both our communities and our staff.

“We are committed to supporting communities so they can access our online services and resources, and being there for them on social media or live chat if they need further advice.

“Focusing on these areas will allow us to provide the infrastructure necessary to make self-service easier, which in turn frees up our resources and staff time for the people who need it most.”

Customer services officers will be continue to be available via the live chat service on the website to help with any queries that residents and service users may have. Visit www.eastrenfrewshire.gov.uk/livechat during opening hours.

Got a story to share? Send us an email at hello[@]whatsonnetwork.co.uk

Latest East Renfrewshire News

July events at Dobbies Garden Centres

Check out July at Dobbies with it's Little Seedlings Club on rainforests and Grow How on pest control and healthy gardens!

Historic Environment Scotland calls for public stories for national wellbeing exhibition

Historic Environment Scotland is calling for people across the country to connect with heritage to boost their wellbeing as a part of a national campaign, Historic Places, Breathing Spaces.

Scottish Bar and Pub Awards 2025 adds two new categories and voting deadline extended!

Scotland's hospitality industry and customers have spoken, and the Scottish Bar and Pub Awards 2025 has listened!

Busby pub celebrates triple award success

A Busby pub is one of six locals to have been selected from 2,400 around the UK to receive a prestigious Recognition Award from Heineken-owned Star Pubs.

Just Announced: Stars Set for the Stage at Eastwood Park Theatre

Eastwood Park Theatre has announced a whole host of brand-new shows featuring well-known faces.

25th year of Refugee Festival Scotland gets underway

Refugee Festival Scotland gets underway today, kick-starting nine days of dance performances, film screenings, visual art and photography exhibitions and community events across the country.

Exclusive Superman screening at Vue venues in Scotland

Tickets are on sale for an exclusive Superman screening at Vue venues in Scotland, with fans in for an extra special treat to take home.

Acclaimed debut Only Here, Only Now from Tom Newlands chosen as Waterstones Book of the Month in Scotland

The paperback edition of Only Here, Only Now by Tom Newlands has just been released - and is already making waves.

East Renfrewshire Culture and Leisure launches search for sports supporting superstars

East Renfrewshire Culture and Leisure has launched a search for local sports supporters in the community to recognise at its annual Sport and Physical Activity Awards.

Funding Boost for Charities at Scottish Building Society AGM

Scottish Building Society marked its Annual General Meeting (AGM) by announcing funding to support eight local charities and good causes across the country.

Classic car enthusiasts set to visit Loch Lomond Shores

Visitors are invited to come along and get up-close to some amazing cars, set against the beautiful backdrop of Loch Lomond, as part of a great day out.

Paws, play and heritage on parade

Bark by popular demand, the Gordon Setter Parade returns on Saturday 5th July as part of the Game & Wildlife Conservation Trust (GWCT) Scottish Game Fair, held at the stunning Scone Palace.

Dobbies hosts brand new Fairy Garden Tea Party

Dobbies Garden Centres are inviting families across the UK along to its stores on Saturday 28th and Sunday 29th of June to spend a magical afternoon filled with fun activities and good food.

How to train your Dad in 4DX Cineworld enlists Gerard Butler

Cineworld is launching a brand new 4DX Father's Day gift experience, containing two 4DX tickets and ponchos, perfect for experiencing the new live-action "How to Train Your Dragon" film.

Summer of Roses: Free gardening workshop at Dobbies

Dobbies Garden Centres is hosting a free Rose-themed Grow How workshop this June, sharing top tips for caring for this beloved flowering plant.

Cheers to 30 years: Scottish Bar and Pub Awards celebrate with public voting now open

Scotland's longest-running hospitality awards turn 30 - and they want you to have your say!

Loch Lomond Unplugged is coming this weekend!

Loch Lomond Unplugged, our FREE showcase of talented buskers and singer/songwriters, is this weekend and we’re super excited to welcome great acts from across Scotland and beyond!

Veterans celebrate Health for Heroes Award at VE Day event

East Renfrewshire Culture and Leisure invited veterans for afternoon tea at Barrhead Foundry to celebrate the 80th anniversary of Victory in Europe Day.

Dig into summer fun at Dobbies

Dobbies Garden Centres is inviting children to come along to its free-to-attend Little Seedlings Club, taking place across the country this June.

Aldi to gift year supply of free beer to biggest beer lover in Scotland

Aldi Scotland is on the hunt for the nation's biggest beer lover, as it revamps its popular Best Home Bar Competition by expanding the criteria.

Milestone year for Refugee Festival Scotland

Refugee Festival Scotland has officially unveiled the programme for its highly anticipated 2025 edition, running from 13 – 22 June.

Aldi Scottish Sport Fund offers Glasgow and West of Scotland clubs the chance to access funding

Aldi's Scottish Sport Fund 2025 has returned for its tenth year, giving local sports clubs in Glasgow and the West of Scotland the opportunity to receive a share of £50,000 in funding.

Vue to host marvellous superhero season welcoming classic X Men films back to the big screen for 25th anniversary

Film fans, families and comic book enthusiasts are invited to rediscover the original big screen superhero team as a series of classic X-Men films return to the big screen at Vue this month.

Susie McCabe headlines comedy night at Eastwood Park Theatre

Scottish comedian Susie McCabe will headline a comedy show this month at Eastwood Park Theatre.

Kids Fly FareFREE on new Loganair routes

Families can take advantage of Loganair's new Kids Fly Fare-FREE offer, allowing children aged 11 and under to travel without paying an airfare.

Lorraine Kelly meets the Loch Ness Monster Milker delivering Nessie Nectar across the UK

IRN-BRU XTRA has launched a custom milk float delivery service bringing limited-edition Nessie Nectar straight from the shores of Loch Ness to doors across the UK.

The Grid celebrates first anniversary with launch of new running club

Fitness members celebrated one year of dedicated functional training space, The Grid, at Barrhead Foundry, with the launch of a brand new inclusive running club.

Safety and family time driving surge in adult swim lessons

Scottish adults are being encouraged to learn to swim this summer to boost water safety skills for the whole family.

New documentary tells the story of world record breaking Scottish brothers

A new documentary - now live on STV Player - tells the story of the Maclean Brothers and their self-confessed “piss poor” preparations the ocean adventure that lay ahead.

David Attenborough and Eurovision steal the spotlight at Vue venues in Scotland this month

Audiences are invited to travel the globe - both musically and visually - this May, as both David Attenborough and Eurovision head to the big screen at Vue venues across Scotland.

Popular Listings

Eastwood Park Theatre Rouken Glen Park East Renfrewshire HSCP Walking Groups Greenbank House and Garden Dams to Darnley Country Park Whitelee Windfarm Visitor Centre

New opening hours for East Renfrewshire Council customer services

Changes to East Renfrewshire Council’s customer service opening hours are being introduced.

Sponsored Links

Latest East Renfrewshire News

Sponsored Links

Sponsored Links

Popular Events

Popular Listings